FAQ

Storage FAQs

1. WHAT SIZE STORAGE UNITS DO YOU OFFER?
All units are compared to the size of a garage and have a minimum height of 3.6m (double volume).
We have 5m2 (1/4), 10m2 (half), 12m2 (3/4), 18m2(single garage), 25(1 1/2), 36m2(double).

2. HOW DO I RESERVE A UNIT?
Units are allocated on a “first come first served basis”.
A unit will be reserved once we receive your signed lease agreement and payment of the refundable deposit equivalent to a month’s rental.

3. HOW ARE THE STORAGE UNITS LOCKED?
The storage units are locked by the tenant, i.e. you keep your own key. The storage unit is completely self-contained and no one else can see into or gain access to your unit.

4. IS THERE A CHARGE TO ACCESS MY STORAGE UNIT & WHEN CAN I ACCESS?
Access to your unit is free during working hours:

  • Monday to Friday: 08h00-17h00
  • Saturdays: 08h00-13h00

Special arrangements can be made directly with our office should you require access after-hours.

5. HOW MUCH SPACE DO I NEED?
As a service to you we will calculate the storage space required based on your detailed inventory list.

6. CAN I AUTHORISE OTHER PEOPLE TO ACCESS MY STORAGE UNIT?
You can authorise others to access your unit as long as prior arrangements are made directly with Yo-Storage, and the person(s) accessing the unit are able to identify themselves at the security gate (ID required).

7. WHAT ABOUT TRANSPORT?
You may arrange your own transport, alternatively contact us and we can quote you to use who we recommend for packing and transport services.

8. HOW MANY DAYS NOTICE DO I NEED TO GIVE TO CANCEL THE RENTAL OF THE UNIT?
1 FULL calendar month’s notice – i.e. 1st of month – 30th, is required to cancel your lease.

9. WHAT DO I DO ABOUT INSURANCE?
All the major insurers are prepared to cover your goods while they are in storage. This is a direct contract between you and your insurer. We are happy for you to invite your insurer to inspect your unit and our storage facilities.

10. IS THE RENTAL ON A MONTHLY OR WEEKLY BASIS?
The lease agreement runs on a month-to-month basis and renews automatically on the first of each month, unless one month’s written notice is provided.

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